When you're brand new in business being able to build up a list of things to show prospective clients can be a challenge. If the line of work you're doing requires you to have a portfolio (things to show, e.g. graphic design), or you need a set of testimonials, it's sometimes hard to think outside the box and organise to get these in place. You may have picked up some work here and there while you were still in your full time job but you might not be able to showcase what you'd been doing for … [Read more...]
How is your terminology?
Two recent conversations have led to this particular post. One is a web client who had a need for a single web page to be set up for her business. She kept using terminology that made me think she wanted something else, i.e. a landing page, which is usually a call to action, with the same link or form several times, collecting people's contact information before leading them to the rest of the site. But what she wanted was quite different, although some aspects were the same. She was using … [Read more...]
How to become a VA
How do I become a Virtual Assistant is a question I'm often asked. And so I wrote the article below for the Australian Virtual Assistants Association of Australia (AVAA). Some of the content relates to setting up business in Australia. However, all of the content is suitable for anyone in any country and where Australian organisations are listed, please use this as a prompt to seek similar organisations in your own country, if not based in Australia. Things you need to get started: Good … [Read more...]
What is a Virtual Assistant?
This question comes to light often these days because so many people (and countries) have variations on what they believe the term 'Virtual Assistant' means. It came about because a business coach named his assistant that title as she worked miles away from him (in the US) and he coined the phrase 'virtual assistant'. The coach was Thomas Leonard and the assistant, Stacey Brice. This was back in the mid 1990s and the term stuck and gradually the home-based secretarial industry adopted the phrase … [Read more...]
Advice on getting started as a VA
On a VA forum recently a new VA was asking for advice on getting started. She'd outlined her experience and then went on to say she didn't want to start her own business but work for someone else, building up enough experience to pick up jobs here and there. My immediate thought was that this lady didn't really understand the nature of being a Virtual Assistant. And this may well be as a result of articles online that continue to promote that VAs are employees of agencies. The reality is that … [Read more...]
Keeping your values as a VA
“We don’t go running away from our values. We go drifting away, and one day wake up in a place we never meant to be, drifting in a direction we would have never chosen.” John G. Blumberg VA Tip: Sometimes it's easy to let our values drop when a client wants us to do something for them that doesn't quite align with our own values. Or perhaps we get swept away with hype that someone has been promoting and others have been jumping on the bandwagon. Be careful not to cross this line. You need to … [Read more...]
Why I like being in BNI
A VA forum had a recent discussion on whether to join BNI or a Chamber of Commerce. As I'm a member of BNI here in Melbourne (East) I wrote about my own particular experience. I might work virtually but I meet these people face-to-face every week. I've gotten to know them and trust them. First thing anyone does in BNI is test the product/service of the other members. And they do this naturally through needs for their own business. So the printer, the accountant, the solicitor, the travel … [Read more...]
Who should you be asking?
Sometimes on the VA forums I see people asking questions that really should be directed to others more equipped and qualified to answer those questions. For example, should I have a business license? Or, if in Australia, should I be registered for an ABN or GST? While people on forums can answer these questions, if the forums are global, rather than national, then the new VAs run the risk of receiving advice that really isn't relevant to them in their location. Who should they be asking? They … [Read more...]
Should I be receiving mail on behalf of a client?
Periodically requests might come through from a prospective client to receive mail on their behalf, and forward it on, as instructed, because they're out of the country. I believe this request could be fraught with problems, and possibly danger, and is one that should be handled with the utmost care and a lot of thought. Irrespective of your need, as a VA, to grow your client base, there are some client requests that should be handled with caution or declined. A recent request came from a … [Read more...]