I have on my VA website a Job Request form for prospective clients to fill out, asking them the questions that we need answers to, to know what kind of support they require. Two of those questions ask if they need local support and where the job is located if local support is required. However, not all answer those two questions and we end up with some interesting exercises to ensure that the right VA contacts them for their needs.
For example: If a client is based in the US and indicates that they do not need local support and that the location is ‘virtual’, that would mean to the team that it doesn’t matter where the VA is located and that the work can be carried out virtually. However, it seems that this is misinterpreted sometimes by the person filling out the form, or perhaps they do not realise that ‘not local’ can mean in another country, rather than not their state.
So, working virtually can mean different things to different people. I carry out duties mainly for clients in my own state and country – but it’s almost all virtual and I rarely see them face-to-face or in their offices. However, virtual can also mean carrying out duties for someone on the other side of the world, so it’s important to convey exactly what is meant by ‘virtual’. Perhaps I need to rethink my form so it’s clear to all those who choose to fill it out.Â KMT