When starting out it’s often easy to get so excited when a new client comes along, that we forget to ask for all the information. Sometimes it’s simply a case of not knowing what information we need – till we start the job, or perhaps until it’s delivered, assumed finished.
A discussion recently on my forum was about transcription work for a client. Some felt transcription was simply a typed copy of a voice recording, others felt it should have some formatting. Some talked about it being proofread, spellchecked and grammar checked.
All of these are correct but not all are necessary, depending on the client’s needs. So, if doing this kind of work for a client, it is best to find out what their expectation is – some clients will just want a straight typed document and nothing else. Some will have specific formatting requirements and will feel the job is incomplete if not handed back to them in this format.
Not all clients are forthcoming with their expectations and this may be because they assume that what they want is ‘standard’ based on previous experience. But this is not the case so it is important for you to ask as many questions as possible to get a clear idea of what your client is expecting for a finished job.