Have you viewed your business card and website with your prospective clients' eyes lately? Over the past year I've noticed a trend in business cards having minimal details. Websites are often the same. A name, perhaps a business name, an email address (or, on their website a contact form) and a mobile phone number. That's it. Often the email address is not a domain address, i.e. they're using their ISP email, gmail, hotmail or similar. When considering whether I want to do business with … [Read more...]
Watch your language – you never know who might see it!
I got the most astounding and rude email this week. I sent out a follow up email to a number of people who had filled out the application form to join my Virtual Assistant team but never took it any further. Basically I was just making sure they had realised there were more steps - I wasn't sure if they'd seen the autoresponder messages (only 2 of them from a new service) after they'd filled out the form. One response came back very quickly with two very loud and bolded words telling me where … [Read more...]
Time zone vs Cost
I was recently reading a discussion amongst a group of people about their experiences in using a Virtual Assistant company in an Asian country. Some were giving praise and others were vocal about the poor experience they'd had. One of the last commenters said that he was disappointed with the service and that they were closing up shop at 6pm their time just when he was getting into his work for the day. He also made comment that they couldn't be found on Fridays and was thinking he might shift … [Read more...]
