This year has been a very different year for me as I’ve made some shifts in what I’ve been doing in my business. Moving some clients onto other VAs as I made room for increased writing activity and public speaking. I have a passion for helping women who want to work at home and be there for their families, just as I have been blessed to do for the past 13+ years.
All the same, I felt bad for ‘abandoning’ those clients – although I know that’s not the reality. They have very capable people looking after them and I really did not have the time to put into their needs properly. But it’s almost like parting with family sometimes – when you’ve been servicing them for some years and know the way they like things done and what is expected of each other.
The past few weeks have been difficult with some unexpected happenings (all businesses have ups and downs – I was experiencing some downs 🙁 ) so when I got two things delivered today, it was a wonderful surprise, and totally unexpected.
The first was a handwritten card in the post from a client of one of my team members – I’d connected the two and it was a thank you to me for helping the client find the right VA. I’ve occasionally had phone calls and emails in the past, but this is the first time I’ve received a card in the post. That helped make my day straight away – and Kylie’s too (she knows who she is).
But the second delivery was the biggest surprise of all. A most beautiful bouquet of edible blooms from an Association I’ve recently finished up with. I have moved on with all the other things happening in my business and my life and I hadn’t really given much thought, except on occasion to the VA now supporting them, answering her questions and assisting when required so she can settle into the role. So this gift really did take me by surprise and I can’t share them with you through the computer, but at least you can appreciate what they looked like before I began to devour them 🙂 Chocolate is definitely one of my weaknesses although I don’t remember telling this client that – perhaps the new VA who took over told them as she does know 😉
I don’t look for gifts but it’s sure nice to receive them and in the case of current clients, tends to make you want to go just that bit further for them too. Whether or not your clients are the type to give gifts, it is always best to do your utmost for them – you never know who they’re going to tell or how they’re going to show their appreciation! KMT