Not keeping the client in the picture. Some clients will get very anxious if they don't hear from you within an expected time frame and will either go off and find someone else to help them or get very annoyed when they do connect with you. Always a good idea to ask what the time frame is and make sure you report back regularly if a large or long project or regular ongoing work.  And particularly for new clients - they won't know what to expect and for many, using a VA for the first time can … [Read more...]