I was just saying to someone I met last week that often if it's not online then they lose a sale from us. Example:  Graham and I frequently go away and stay at B&Bs. I can't be bothered going to travel agencies or RACV to find out what listings they have. I simply Google B&Bs in the area we're looking for and book online. If they're not online we don't know they exist. Same for a lot of services and products we buy these days. My husband and I do a lot of our purchasing … [Read more...]