Sometimes you have to laugh. I love working with my clients and for the most part, things go along smoothly. But just every now and then a hiccup happens and it is usually because I didn’t know the background of something taking place in my client’s life at the time.
That’s when we have to take some time to discuss things. We’ll be in a pattern of getting regular activities taking place, we’ll be setting up the next thing, whether it be a newsletter, new seminar listed on the website or something else and then I’ll get this message that something is missing and should be there. huh? Did I miss something? I’ll go back through our email discussions (I receive most of my instructions via email which is better for me because it’s there in black and white and I can revisit anytime I want) and then find that what they’re asking about isn’t listed there.
I explain this to them and then they’ll give a bit more info and I’ll realise I wasn’t privvy to that special piece of information. My first thought is, if I could read their mind I would have known. Sorry.
I explain to them that I’m sorry, but I wasn’t aware of that, but now I am I’ll make sure it’s done and notate it for future reference. In some cases it’s simply a regular item they’d planned but I’d not picked up on it.
So, this message is to clients of VAs – please understand we can’t read your minds although we can do almost everything else. And we’re happy to accommodate your needs once we do have understanding.