I had a conversation recently with someone relating to internet merchant facilities.  During the course of the conversation he kept using in-house terminology which didn't really mean much to me at all. I had to remind him, more than once, that he's speaking a language that his industry might understand but the client wouldn't, and I am a client.  He apologised and made an effort to use language I would understand. We finally came to an understanding of what I need to do to get something working … [Read more...]