I'm amazed at how many emails I receive where people don't sign off properly. It might be a client, a colleague, a friend but all people who are in business. I use a signature block all the time, and when I hit reply to an email it automatically appends. It also automatically shows when I create a new message. If someone wants my phone number, it's there, same with my website to click on, or even my Facebook Page, LinkedIn profile and Twitter account. They don't have to forage around, looking … [Read more...]
The Act of Responding
Is it me or is it everyone else? It seems to me, if you email someone, requesting a quote, a job to be done, asking for information or something that requires a response, then good etiquette states you should reply and acknowledge the email, even if you don't have an immediate answer. Over the past year, different people I do business with have not responded to my emails of request for assistance or advice and the end result is I send more email messages and then end up ringing them because I … [Read more...]
Watch your language – you never know who might see it!
I got the most astounding and rude email this week. I sent out a follow up email to a number of people who had filled out the application form to join my Virtual Assistant team but never took it any further. Basically I was just making sure they had realised there were more steps - I wasn't sure if they'd seen the autoresponder messages (only 2 of them from a new service) after they'd filled out the form. One response came back very quickly with two very loud and bolded words telling me where … [Read more...]
