I had a problem with one of my Telstra accounts. I'd inadvertently made a payment on the wrong account and I didn't pick it up till after I'd made the same mistake the following month. I couldn't figure out why Telstra was saying I was in arrears when my bookkeeping program told me I was all paid up. I logged into my bank account and found the error. Do you think I could get Telstra to do something about it?  I'd spoken to 3 different consultants over a period of a week and each time got told … [Read more...]