I had an email from one of my team recently who’d been sub-contracting to another VA. Turns out that while the job had been completed there had been some disagreement about how the job should have been handled and therefore billed. I’ve had similar emails from VAs from time to time. Sometimes things aren’t that clear.
They came to me for advice and we chatted about the outcome and what might have taken place before the job was secured.
Basically it’s like this (IMO). If you’re sub-contracting to another VA, doesn’t matter how well you know them, or even if you’ve done work with them before, they should be treated like any other client you would work with. Get everything in writing – don’t assume anything.
If I get clients ringing me to give me instruction, I will either ask them to email me with the same information, or I will send them an email confirming what had been discussed on the phone. A client asked me why I would do that when we chatted on the phone about this and I explained that it’s an audit paper trail for me. I can print off the instructions and re-read them. It’s hard to replay a conversation exactly in your head but with the written word you can read, re-read, cross off as you complete things and it’s less likely you’ll forget a component of what needs to be done.
Plus you can send back queries as a reply to that email so what had been mentioned or discussed before is there in front of the person reading the email.
Which leads me to another point: Reply with the original email intact if you’re replying to something that has been said or asked. Don’t reply with a blank email – it makes it hard for the recipient to know what you’re referring to without the original email included.